Sugarplum Dream Parties

Terms and Conditions

Policies, Terms, and Conditions.

Accepting our Terms and Conditions is required prior to ordering any of our products.

Terms and Conditions

Sugarplum Dream Parties

Effective Date: 1 October 2023

“The Company” is Sugarplum Dream Parties

“The Client” is the person who books the Equipment or utilizes Company services.

“The Equipment” means the teepees and furnishings provided by the Company for the use of the Client.

BOOKING

Bookings are to be made no later than fourteen (10) days prior to the party date.  For bookings made less than 10 days prior to the party date, contact us to confirm availability.

 

BILLING AND CANCELATION POLICY

Payment: Payment for the service is to be made 10 days prior to the first day of service unless agreed to with a Short Notice Request. We accept payments through Major Credit Cards, Apple Pay, Google Pay, Venmo, or PayPal. Payment is processed by Woo Payments and PayPal, secure credit card payment processors.

Reservation confirmation: Once your Dream Party reservation has been completed, Sugarplum Dream Parties will email your order confirmation. If you do not receive an email confirmation, please call, or text us to follow up.

Cancellation Policy: For any cancellations made 10 days or more before the scheduled party date – a full refund will be given OR the Client can reschedule the party within 90 days of the original scheduled date.

For cancellations made 10 days or less before the scheduled party date, there will be no refund. However, the Client can reschedule the party within 90 days of the original scheduled date.

 

DELIVERY, SET UP & PICK UP

Delivery: The Client will be available, or have a representative, to accept delivery of the Equipment and be present at pick up. The Client is responsible for the following:

Ensure that the party area has sufficient space to set up the Equipment.

Provide a driveway or area for unloading the Equipment from the delivery vehicle.

Set Up: Clear the party area of all furniture and ensure that the floors are clean, in advance of the Equipment arrival.

Indicate the location of assembly or dismantling of Equipment. The Company will take every care but, shall not be liable for any damages to the site.

Inspect the Equipment and notify the Company immediately if there are any issues with any items, including missing or damaged items, so that the Company may correct the issues.

Supervise any children using the Equipment during the party event.

Ensuring the party room is pet and smoke-free during the party event.

If at any time during the party event, the Client considers the equipment to be faulty, it is the Client’s responsibility to contact the Company to report the problem. The Company reserves the right to repair or replace the faulty Equipment as soon as is reasonably possible during the party event.

 Hours of Operation: We are open 7 days a week. You are welcome to call or text us from 8:00 AM until 7:00 PM 7 days a week. You can also contact us online at any time and we will respond as soon as possible.

 Visit Times: Due to the nature of our business, we cannot guarantee an exact time of visit, but we will give you a window of time when we expect to arrive. Should we be unable to arrive during that window, we will advise you of the latest updates.

Setup and removal times are approximate and subject to change. Sugarplum Dream Parties is entrusted to use best judgment in the event of an emergency situation, inclement weather, or natural disaster. Sugarplum Dream Parties will be held harmless for consequences related to such decisions.

Scheduling:  We request you schedule with us online. We will respond as soon as possible.

Short Notice Requests: We understand things come up at the last minute and you may need pet care on short notice. We will do our very best to accommodate such requests but cannot guarantee availability. There may also be an additional charge for Short Notice Requests.

Holiday List:
Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day thru Sunday after Thanksgiving, Christmas Eve through New Year’s Day.

Privacy Policy: All your information will be kept private and confidential. Sugarplum Dream Parties highly respects our clients entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, Sugarplum Dream Parties will be caring for your pets and your home.

 

LIABILITY TERMS AND CONDITIONS

 Claims: Sugarplum Dream Parties agrees to provide the services stated in this agreement in a reliable, caring, and trustworthy manner. In consideration of these services, the Customer expressly waives and relinquishes any and all claims against Sugarplum Dream Parties, its employees, and associates, except those proven to be arising from negligence or willful misconduct on the part of Sugarplum Dream Parties.

Indemnification: You agree to indemnify, defend and hold harmless Sugarplum Dream Parties and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability: In the event that any provision of these Terms and Conditions are determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us by email that you no longer wish to use our Services.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating conditions or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

 

GOVERNING LAW

>These Terms and and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of a court of competent authority and jurisdiction in the City of Green Cove Springs, County of Clay in the State of Florida. As such, the laws of Florida will govern the terms and conditions contained in this Agreement and elsewhere throughout the Site, without giving effect to any principles of conflicts of laws.

Sugarplum Dream Parties, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown. 

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms and Conditions at any time by visiting our website at: https://jenspetsittingservice.com/terms-conditions/

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

 

CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at jen@Sugarplumdreamparties.com.

Book Your Dream Party

All Sugarpum Dream Parties should be booked at least 10 Days in advance. Weekends fill up fast so be sure to get your Dream Party scheduled early.

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